MANAGED IT SERVICES

At Ajorken, we understand that businesses have more pressing issues than dealing with technology. When you bring us in to manage your IT, you will find that we are always there when you need us, from troubleshooting specific performance issues to facilitating any major changes your organization needs to grow.

 

We promise to answer your technology issues with jargon-free, easy-to-understand support, remotely or on site with our professional technicians. Peace of mind is at hand with Ajorken Solutions. Rest assured knowing your IT is in our capable hands with over 12+ years of collective experience!

Step 1: Initial IT Assessment and Documentation

First, an IT professional from Ajorken will visit your office and evaluate your systems.

 

Those systems include:

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• Networking equipment

• Data connections

• Servers

• Desktops

• Laptops

• Any other technology systems

 

Ajorken provides this document to you as part of the evaluation process. (Even if you choose not to use our services, you can use it internally for whomever you choose to use.)

If you do choose us, it will provide the blueprint for our company's support.

Step 2: Monitoring Software is Deployed

After the evaluation process is complete and the contract signed, we will set up an onboarding visit to begin deploying our support systems on your network and work with your staff to understand the support processes with Ajorken.

 

At the same time, we will begin addressing critical system issues and working to resolve all of the priority issues identified during the initial network assessment.

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Our monitoring services:

• Keep us informed of failures or irregularities immediately, with instant alerts, enabling us to fix most problems swiftly before they can cause major problems with your computer network.

• Allow us to study a recurring problem, allowing us time to plan for changes if necessary.

• Pinpoint the exact failure location, saving you time and money when diagnosing problems.

• Allow us one-click remote support to any server or workstation in your environment anytime, anywhere.

Step 3: Ongoing Monitoring, Network Maintenance, and Support

Ajorken transitions into the final phase once all critical issues and the primary task list have been resolved.

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We maintain your network in many ways:

• Regular visits to your office(s)

• Patch management of your services

• Update your protection software, including anti-virus & anti-malware

• Test backups

• Clear temporary files

• Remote monitoring

• Registry optimization

• Disk defragmentation